We value our relationship with each individual resident as fundamental to delivering the highest standards of care and comfort in a manner to be expected in their own home.
Our professional care team respect residents’ independence, choices and personal space just as they would in a private home environment. We also believe in developing meaningful relationships with family and friends who are central to their loved one’s life and wellbeing.
Our carers and nurses get to know residents very well, looking after them every day and they feel privileged to be part of their extended family.
We get to know many family members and friends by name and give them the warm welcome that our residents would expect.
We remain extremely vigilant to protect our residents, visitors and staff from the ongoing risk of COVID. With the success of the vaccine programme, we have gradually increased the number and duration of visits. We have developed a robust health and safety protocol that minimises inconvenience so visiting remains as enjoyable, frequent and comfortable as possible.
We prioritise communication between residents and their families and our team is very happy to facilitate to facilitate phone calls and ‘Zoom’ videocalls.